Hello, I am totally new to this - I have just got a 2TB NVR setup with three cameras. Everything worked fine for about a day, and then my login (a super administrator) failed. I don't know why. I had not changed the password from the initial setup.

But when I select the forgotten password link, it tells me to get a verification key which I am supposed to find at /var/cache/unifi-video/password.txt My problem is I don't know how to do that at all. I am not an IT-literate person so need step-by-step instruction to find this text file. Can anyone please help? Thank you in anticipation Neil. Ok that can work too. The ports are ‘disabled’ as they have no way of managing UniFi Video through there.

Uniquiti doesn’t want to give the wrong impression that you can just plug in a monitor and live view, however they do work for managing the host OS through command line. You will need to SSH into the NVR.

Import passwords from a text file. One of the easiest ways to create a text file is by using Notepad, saving the file with a *.txt file extension (like Passwords.txt ). The password and the (optional) description are separated by a comma, and there's no space after the comma. No quote marks (') are needed around the description. .txt files are not normally protected with passwords. Are you using Mac, Windows or Linux? Im going to assume windows. Displaying the File Extension in Windows Vista and Windows 7. Click the Start menu. This is the round icon that is on the bottom left corner of your screen. Type 'folder options' (without the quotes).

Download Putty to do this. Then enter the IP address, the username and password will probably be ubnt and ubnt. You may need to enable this SSH feature in the NVR settings, where you would configure it’s IP address and what not. That can be done just by typing it’s IP address in a browser without the specific ports at the end.

Let me know if you can get SSH to work. After you SSH into in run those same commands.

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I replied to your other post with two ways that you can save this file. In this post, you note you are having difficulty saving it but that you have 'moved it' to the folder. What did you move there? Make sure that you actually have the text file saved in the folder.

Right-click on the link and choose to save the file (or, if necessary, copy and paste the contents into a file and save it with the name used in the procedure). Please keep all posts together in one thread so that Experts can best assist you.

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